Mandarine

Policy

• You will receive an email confirmation once your order has been successfully placed & it will include your order number.
• Please make sure that your phone number is correct so that we can call you on the delivery date.
• Please ensure that your delivery address is correct as we are unable to redirect goods once they are on route to you.
• Orders can take up to 3 business days to be processed and delivered. However during lockdowns & sanitary curfews periods, we can't guarantee this delivery delay.
• Once your order is fulfilled & ready for delivery you will receive a delivery confirmation email.
• Our team will also call you to notify the delivery. Please ensure to be available on the delivery date.
• Note that all deliveries shall be made on the ground floor if your building does not have a lift.
• If we can't contact you via phone (calls or messages) on the delivery date, your order will be cancelled.

Zones & Rates :

• We deliver throughout the island except during lockdowns & sanitary curfews periods.
• Our delivery fee is Rs150.
• No delivery fee is charged for orders as from Rs1750.00.

Minimum Order Amount :

• Our minimum order amount is Rs800.00 (excluding delivery fee).

Frequently Asked Questions

Please consult our Frequently Asked Questions page where you will find precious information.

How do I Pay?

You can pay by

• Juice by MCB
• Cash on Delivery
• Bank Transfer

For each payment mode, special instructions will be given at checkout.

For Juice and Bank transfer payments, always include your Order Number as transaction reference.

When do I Pay ?

Payment via Juice or Bank Transfer:

• As soon as you place your order or
• As soon as our team notifies you of your delivery.

Note: Remember to include your order number in your transaction.

Cash on Delivery payment:

• If you chose to pay Cash on Delivery, please make sure to prepare the exact amount beforehand.
• This will help to ensure the best security for both you and our staff, specifically during lockdowns and sanitary curfews periods.